Privacy Policy

At Upperton, we’ve decided that our privacy policy should be simple and easy to understand. This sets out how we handle personal information and applies across our whole business and all our services.

Before we get into what this actually means for you, we do need to get some of the basic legal stuff out of the way.

  • If you access our site and/or use our Products and Services, you consent to the terms of this Policy and agree to be bound by it, and our Terms of Service (based on which service you are using).
  • Getting back to our Privacy Policy, we’re a customer-focused company and that means we genuinely care about your privacy. We’ll treat your personal information the way we’d like others to treat ours.

Important information – Definitions

  • Just making sure we’re all on the same page about who’s who. We’re Upperton Limited, a company incorporated in England and Wales under Company Number: 03833301 
  • Our Registered Office address is: Albert Einstein Centre, Nottingham Science Park, Nottingham, NG7 2TN  
  • When we say ‘us’, ‘we’, ‘our’ or ‘Upperton Pharma Solutions’ we’re referring to ourselves.
  • When we mention “you” or “your”, we’re referring to people who use or engage with the Upperton brand, products and services. It also refers to people visiting our website, including engaging in social media.

What type of information do we collect?

Personal information

  1. Personal information that identifies you as an individual or relates to an identifiable individual such as your name, title, company name, job function, postal address, telephone number, user name or email address. In fact, for our newsletter we only ask you for your name, Company and email address.
  2. If you submit any Personal Information relating to other people to us, which is in relation to your work place, you agree that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy.
  3. Your IP Address number that is automatically assigned to the computer that you are using by your Internet Service Provider (ISP). An IP Address may be identified and logged automatically in our server log files whenever you access the Sites, along with the time of the visit and the page(s) that you visited.
  4. At times, you may disclose personal information from publicly available sites i.e. from social media, blogs, websites and other services where you are able to post information and materials. Please remember that this information is publicly available.
  5. We may also collect personal information from job applications to assess an applicant’s suitability for employment.

Technical information

  • Other information is any information that does not reveal your specific identity or does not directly relate to an identifiable individual. This might include URL’s of pages you visit and which, device, operating system and browser you use and the time of your visit. We collect this information to help us understand how our website is working and how we could improve it / and our services.
  • We do retain messages you post to our website or social media accounts.

We have different ways of collecting information

Personal Information

  • If you are using our website, we may collect information directly from you when you register for events (including webinars), contact us, subscribe to our email newsletters, download content, register to use our sites (portal) or job applications.
  • We may collect personal information from you if you attend one of our events, or an event that we are attending or during calls with sales and support teams, or when you contact us.
  • If you use one of our web-based services, components of those services may collect personal information in order to provide you with that service.

Technical Information

Certain information is collected by most browsers or automatically through your device, such as your computer address, computer type, screen resolution, operating system name and version, device manufacturer and model, language, Internet browser type and version, and the name and version of the Sites you are using.

We do use cookies and analytics

  • The type of cookies we’re talking about are web beacons and similar technologies which record log data. They are small text files stored on your computer for record-keeping purpose each time you visit our website.
  • We do analyse data so we may collect anonymous data too. Whilst it does not directly identify you personally or contain any other information about you, it does identify your computer.
  • We and our third-party service providers may use a combination of “persistent cookies” (cookies that stick around until you or your browser deletes them or they expire) and “session ID cookies” (cookies that are deleted when you close your browser) on the website.
  • From a website point of view, the cookie helps us track overall site usage. We use this kind of information to improve the functionality and experience of our website.
  • We do use web analytics services, which currently is Google Analytics.
  • The other type of information we collect is non-identifiable data to help us derive global or industry usage metrics to assist forecasting, benchmarking, and trend analysis. We use it to help us crunch the numbers in the background.
  • We don’t store credit card details, nor do we process credit/debit cards ourselves. We have no direct payment gateways on our website.

How we use this information

Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform a contract we have entered into with you or where we are about to enter a contract with you.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal obligation.

Generally, we do not rely on consent as a legal basis for processing your personal data.

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Purposes/Activity

Type of data

Lawful basis for processing including basis of legitimate interest

To provide you with better support and improve your customer or website-user experience.

Personal information

Necessary for our legitimate interests (to study how customers use our products/services, to develop them and to grow our business)

To assist you with technical support issues or other issues relating to our Products and Services.

Personal information

Technical information

 

Performance of a contract with you

Necessary for our legitimate interests (to keep our records updated and to study what issues customers face while using our products, for running our business, provision of administration and IT services, network security, and to prevent fraud)

To communicate with you and respond to your enquiries and fulfil your requests, such as sending you requested materials, as well as information and materials regarding our products and services.

Personal information

Necessary for our legitimate interests (to develop our products/services and to grow our business)

To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you. These include emails and/or SMS marketing communications i.e. newsletters and invites.

Personal information

Marketing and communications preferences

Technical information

Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)

Please note that these will only be sent to you if you have requested the information or opted in to receiving marketing communications. We will provide you with instructions how you can easily remove yourself from that mailing list if you so wish.

To record your marketing and communication preferences, so we can keep you informed about our Product updates and Service offerings.

Personal information

Marketing and communications

Technical information

Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)

For our general business purposes (such as finance reporting and identifying usage trends campaign effectiveness).

Personal information

 

Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)

To use data analytics to improve our website, products/services, marketing, customer relationships and experiences.

Personal information

Technical information

Website usage information

Necessary for our legitimate interests (to define types of customers for our products/services, to help us understand how our website is working and how we could improve it and our services)

To process a job application that you’ve submitted and communicate with you.

Personal information

Necessary for our legitimate interests (to assess an applicant’s suitability for employment via their job applications)

 

How long do we store your data for?

We will keep your personal information for no longer than is necessary to fulfil the purposes for which it was collected. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

Sharing of your data

  • We will not share your data for any other commercial purpose, other than if you are an employee.
  • We will disclose your personal information if we are required by law or as permitted by the applicable laws.

The security of your information is our top priority

  • We store personal information on secure servers that are managed by us and our service providers, these are located physically in the UK and occasionally hard copy files that are kept in a secure location, again in the UK. Personal information that we store is subject to security and access controls, including username and password authentication and data encryption where appropriate.
  • While we do take reasonable steps to secure your Personal Information from loss, misuse, interference, unauthorised access, modification and disclosure, you should be aware no security procedures or protocols are ever guaranteed to be 100 percent secure from intrusion or hacking, and therefore there is always some risk assumed by sharing Personal Information online.
  • If there is a high risk of harm in the event of a breach, we will report to our data protection authority as soon as possible after becoming aware of the breach and to the data subjects as soon as possible.

Your rights

Under certain circumstances, you have the rights under data protection laws to:

  • Request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
  • Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected.
  • Request erasure of your personal information. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below).
  • Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal information for direct marketing purposes.
  • Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of your personal information about you, for example if you want us to establish the accuracy or the reason for processing it.
  • Request the transfer of your personal information to you or to a third party.

If you want to access, review, verify, correct or request deletion of any of your personal information that we store, you can contact us at contact@upperton.com.

Your right to withdraw consent

Where you have provided your consent for us to use your personal information, you may withdraw that consent at any time. Please note that withdrawal of consent may prevent us from being able to provide Products or Services to you.

How to contact us or lodge a complaint

If you have any questions about our privacy policy, the data we hold on you, or you would like to exercise any of your data protection rights, please do not hesitate to contact us.

 

Email us at: contact@upperton.com

Call us: +44 (0) 115 855 7050

Or write to us at:

Upperton Pharma Solutions
Albert Einstein Centre
Nottingham Science Park
Nottingham
NG7 2TN  

If you feel that we have not addressed your concern in a satisfactory manner, you have the right to lodge a complaint to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues:

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

 

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

Changes to these terms

We’re always looking to improve ourselves and our systems and to provide you with new and exciting articles. This means we may need to change our Privacy Policy from time to time.

To see how we can help